top of page

Journal Overview

"Sustainable improvement of competitiveness in rural tourism destinations: The quest for tourist loyalty in Spain"

Rural tourism has become common in Spain but still it faces some challenges which can be addresses by various casual marketing strategies. Rural tourism is now operating in a very competitive market and rural tourism managers should come up with an effective differentiation strategies to cultivate loyalty among the tourists. The journal includes the measures that can be taken to increase loyalty. IT first analyzes the previous theoretical models pertaining to loyalty and its role in providing a competitive advantage. It then presents a framework and the factors which increase loyalty by conducting a survey from 464 rural tourists and analyzing the results by SPLs techniques. The results shows that image, quality and destination attribute satisfaction are the direct antecedents of rural tourism destination loyalty.The findings also show that these are indirect precursors of loyalty through overall satisfaction.

Framework

Image

Quality

Overall satisfaction

Loyalty

Value

Attribute Satisfaction

Causal Effect Relationship

  • H1. Destination image has a positive effect on overall satisfaction

  • H2. Destination image has a positive effect on loyalty

  • H3. A destination's perceived quality has a positive effect on overall satisfaction.

  • H4. A destination’s perceived quality has a positive effect on loyalty.

  • H5. Destinations’ perceived value has a positive effect on overall satisfaction.

  • H6.  Destinations’ perceived value has a positive effect on loyalty.

  • H7. Attribute satisfaction has a positive effect on overall satisfaction.

  • H8. Attribute satisfaction has a positive effect on loyalty

  • H9. Overall satisfaction has a positive effect on loyalty

Items / Measurement

Image

  • The destination’s conditions are good for engaging in rural tourism 

  • It offers good rural tourism experiences.

  • It reflects an authentic rural environment.

  • It offers possibilities to find out and learn things about rural environments.

  • It offers unique experiences in a rural environment.

THEORY REVIEW

Oliver 1977 & 1980

Expectation Disconfirmation theory

Woman Writing

MORE

individuals foresee there will be a certain level of service when they involve in a purchase transaction

When customer get into the actual service, they will have a convincing perception with regards to the service performance they are involving.

There will be some degree of positive and negative disconfirmation to develop when pre and post purchase anticipations are evaluated which in turn will influence the overall satisfaction.

Oliver and Swan, 1989; Oliver, 1993

MORE INFO :

Oliver and Swan, 1989; Oliver, 1993

improve the original of expectancy disconfirmation by including performance, affect and equity as the factors determine customer satisfaction and repurchase intention

This theory has become well known in 

image-removebg-preview (2).png

Become crucial factor in

Marketing

Academical 

Domain

Information 

system

Banking

RAZIQ.png

About Me

I'm a student of Unikl Business School

Read More

 

Join My Mailing List

Thanks for submitting!

  • White Facebook Icon

© 2023 by Going Places. Proudly created with Wix.com

bottom of page